Invoices

How can I get a commercial invoice? 

If you need a commercial invoice (also known as a receipt) for your order, simply get in touch with Customer Care, and we'll arrange to have one sent to you. Please allow up to 2 working days for us to process your request. 

Can I get a VAT invoice for my order? 

We can provide a VAT invoice if: 

• You’re asking for the VAT invoice as a VAT registered business.
• Your order's billing address matches your company’s billing address.
• Your order was successfully placed and has already been delivered.
• Your whole order hasn't been returned and fully refunded (otherwise there’s no VAT due). 

If your order meets all of the above requirements and you need a VAT invoice, please contact Customer Care with your VAT number and order number(s), as well as the name and address of the business - we’ll be happy to help.  

If your VAT number is correct and we haven’t been able to validate it, please contact your tax administration as they may need to update your address.