Issues with my order

We're sorry to hear there’s been an issue with your order. 

My item is faulty, what should I do?

If your item’s faulty, simply return it to us as soon as you can so we can get it sorted for you - just click here to create your ReBound returns label. Please select ‘Faulty’ when choosing a reason for your return.  

Unable to create a return, or is your item in an unreturnable condition? Please get in touch with Customer Care here and provide a photo of the faulty item - we’ll be happy to help. 

Worn your favourite item one too many times? Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded. 

I've received an incorrect item, what should I do?

If you’ve received the wrong item, just send it back to us as soon as you can - click here to create your ReBound returns label. Please select ‘Incorrect’ when choosing a reason for your return.  

Whether you’re returning a faulty or incorrect item, make sure to print your returns form and include it in your parcel. And don’t forget to keep hold of your proof of postage, just in case we need to take another look later on.  

For more info on how to return your faulty or incorrect items, follow this link. 

I'm missing an item from my order, what do I do? 

We're sorry if there's an item missing from your order. Here’s what could’ve happened: 

• We may have sent your items in separate parcels.
• The item you ordered may have been out of stock - it's worth checking your inbox (including junk/spam folder) to see if we've sent you an email about this. 

If you’ve received all your parcels and something you ordered is still missing, please get in touch with Customer Care here within 30 days of your order being delivered.