Something went wrong, how do I make a complaint?

We're sorry to hear that you need to make a complaint.  

Our Help Pages are here to answer your questions. If you've been unable to find what you're looking for, or you'd like to make a complaint, you can get in touch with us through our contact form and we will help you straight away.  

Provide as much information as possible (for example, your order number and Topshop registered email) to help us assist you quickly.  

Once we receive your message, the right team will get back to you as soon as possible. Please note that during busy times, this may take a little longer.  

All teams handling complaints are part of Customer Care, so rest assured you’re reaching the right people.  

For more details, you can view our Ts&Cs page here.