Cancel or amend my order

Can I change or amend my order after I’ve placed it?

Once an order has been placed, it’s not possible to make any changes. This includes updating the item or size, changing the delivery or billing address, or adding/removing items. You’ll need to place a new order or return any unwanted items - you’ll find more info on how to return an order here. 

Can I cancel my order? 

Orders can’t be cancelled via your account once they’ve been placed. 

However, under the Consumer Contract Regulations 2011/83/EC (Consumer Rights Directive), you have the right to cancel your entire order within 14 calendar days of receiving it. 

If you choose to cancel within this period, we will issue a full refund for the items purchased, including the cost of Standard delivery. 

• The 14 calendar days start from the day after you receive your order.
• If you're returning your whole order, we'll refund the cost of Standard Delivery. If only part of your order is returned, the delivery charge you paid won't be refunded.
• We need written confirmation of cancellation from you, so you'll need to get in touch to let us know you'd like to cancel your order under the Consumer Contract Regulations 2011/83/EC (Consumer Rights Directive).
• Once you let us know you'd like to cancel, we will let you know how to do this.
• The items you return must be unworn and in their original condition and will be inspected once we have received them.
• We try hard to accept all returns. Returns to us need to have the original tags still on them but don't need to be returned to us in the same packaging in which they were delivered to you. It is your responsibility to ensure that the returned items are packaged well enough that they won't be damaged on the way back to us. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. In this case, we will not refund you. If we do not receive the cancelled order back, we may arrange to have it collected at your own cost.