Can you tell me more about the eu.topshop.com partnership with ASOS?

Is eu.topshop.com operated by ASOS?   

Yes, eu.topshop.com is operated by ASOS. However, it’s important to note that though ASOS manages the Topshop website, eu.topshop.com and ASOS.com remain separate. Please note prices for Topshop items may vary between the two sites.      

What does this mean for my payments and refunds?   

Payments and refunds for your eu.topshop.com orders will appear on your chosen payment method's statement under 'ASOS.com'. This is because ASOS processes orders and payments on Topshop’s behalf.   

Can I combine deliveries or returns between eu.topshop.com and ASOS.com?   

No. Orders and returns can't be combined between eu.topshop.com and ASOS.com. Each website has its own separate delivery and returns process, so please make sure you follow the instructions provided on each site.     

Your Topshop items will be carefully packed and delivered in ASOS packaging by our trusted delivery partners.   

Please note: Combining returns from both websites may affect your eligibility for a refund, as returns are processed separately for each site.   

How can I find answers to my questions?   

The new Topshop Help pages are now available on eu.topshop.com, offering quick answers to our most frequently asked questions.   

Where do I go for further help with my eu.topshop.com order?   

For help with your Topshop order, please use our contact form. Our Customer Care team are on hand to support you with any enquiries or concerns.   

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