TERMS & CONDITIONS
We offer two delivery: (1) Standard Delivery and (2) Tracked and Faster Delivery. Charges apply to both options. For further information, including the costs and estimated delivery times, please see Do you provide international delivery? in the Delivery section of our FAQs.
If you have any questions concerning delivery of your order, please contact our Customer Services Team
CHOOSE YOUR COUNTRY:
STANDARD DELIVERY
We aim to deliver your order within the number of days shown for your country in the table above. However, sometimes during busy sale periods, deliveries may take longer. Please note that Saturday and Sunday are not classed as working days. If you have not received your delivery within the number of days shown for your country in the table above please contact our Customer Services department.
Please note that all orders are shipped from the UK.
Please note, no changes can be made to the delivery address you have provided once your order has been placed.
Your order may be delivered by either your local postal service or by a courier. Depending on your area, most orders will be delivered by local postal service so the parcel will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
Larger orders will be delivered by courier. The courier may leave your order with a neighbour. If you are not home when the delivery is made, a notice card may be left by the courier service to advise on how and where your delivery can be collected. A signature may be required for larger deliveries. If you would like to specify a safe place or a particular neighbour for your parcel to be left with, you can add these instructions in the space provided on the checkout page.
TRACKED AND FASTER DELIVERY
We aim to deliver your order within the number of days shown for your country in the table above. However, sometimes during busy sale periods, deliveries may take longer. Please note that Saturday and Sunday are not classed as working days. If you have not received your delivery within the number of days shown for your country in the table above please contact our Customer Services department.
Tracked and Faster orders will be delivered by courier. The courier may leave your order with a neighbour. If you are not home when the delivery is made, a notice card may be left by the courier service to advise on how and where your delivery can be collected. A signature may be required for larger deliveries. If you would like to specify a safe place or a particular neighbour for your parcel to be left with, you can add these instructions in the space provided on the checkout page.
OTHER INFORMATION
Please note, no changes can be made to the delivery address after the order has been placed.
UK Bank holidays are not classified as delivery days, please allow an extra working day for deliveries over UK Bank Holidays detailed below:
• 10th April 2020 - Good Friday
• 13th April 2020 - Easter Monday
• 8th May 2020 - Early May Bank Holiday (VE day)
• 25th May 2020 - Spring Bank Holiday
• 31st August 2020 - Summer Bank Holiday
• 25th December 2020 - Christmas Day
• 28th December 2020 - Boxing Day (Substitute day)
Please allow an extra working day for deliveries over International Bank Holidays.
Please choose from the options below to see relevant information.
In order to track your order with us, you will need to have your tracking number with you. This can be located on your dispatch confirmation email.
If your tracking number begins with RML, unfortunately, we are unable to track these parcels at present.
Most parcels will reach their destination within 2 weeks, however, some destinations may require additional time allowed for parcels to arrive.
If your tracking number begins with 1550, please click here to track your parcel.
If your tracking number begins with an E, please click here to track your parcel.
As most parcels will reach their destination within 2 weeks, we are unable to query your parcel before this time. If this time has passed and you have still not received your parcel please click here to contact Customer Services
Please choose from the options below to see relevant information.
Please choose from the options below to see relevant information.
When you place an order on our website we shall email you an order confirmation email. Our acceptance of your order does not take place until despatch of the order, at which point the contract for the purchase of goods will be made and you will be charged.
Once you have checked out and you have received your order confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before clicking the ‘CONFRIM & PAY’ button.
Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.
We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
*The product ordered being unavailable from stock
* Our inability to obtain authorisation of payment
* The identification of an error within the product information, including price or promotion
* If we suspect any fraudulent activity
If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all necessary measures to keep the details of your order and payment secure.
Prices are subject to change without notice. These changes will not affect orders that have already been despatched. Prices are inclusive of VAT (where applicable).
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
We continually update our website. From time to time our stores may run special local promotions (which may not be available on our website) or we may offer special discounts online that are not available in stores. Additionally, some website promotions may not be available to customers in particular jurisdictions.
Any items ordered remain our property until we receive full payment.
Your statutory rights are not affected by our returns policy.
Need to contact us? Please click here for more information.
We are committed to maintaining your privacy. For details about what information about you that we collect and how we use it, please see our Privacy Policy.
KLARNA
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
For further details regarding the use of data supplied by you, please see our Privacy Statement. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.
All rights, including copyright, in this website are owned by or licensed to the Arcadia Group. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.
We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.
Certain (hypertext) links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave the website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.
These exclusions of liability shall not apply to any damages arising from gross negligence, death or personal injury caused by our negligence.
Please note that Topshop facilitates the sale of certain products on Topshop.com as agent for its concession brands. Please click here for a list of concession brands. By making an order on this site you enter into a contract with the relevant concession brand itself rather than with Topshop.
These terms and conditions shall be governed by and construed in accordance with English Law and in the event of a dispute, it is agreed the English courts shall have exclusive jurisdiction. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.
Copyright © TOPSHOP
This website is owned and operated by and the contract for any items ordered is with:
Top Shop/Top Man Limited trading as Topshop registered in England
Company No. 2317752
Registered address:
Colegrave House,
70 Berners Street,
London W1T 3NL
VAT No: GB169 0943 36
customer.service@topshop.com
FOR CUSTOMERS IN THE UK & EIRE
UK Waste Electrical and Electronic Equipment (WEEE) Regulations (SI 2006 No. 3289)
So that you can get your old electrical products recycled, Arcadia have contributed toward the development of recycling collection points (known as ‘Designated Collection Facilities) throughout the UK through our membership of the Distributor Take Back Scheme (DTS).
UK households dispose of over 1.2 million tonnes of electrical and electronic waste every year. This is the equivalent of 150,000 double decker buses and would be enough to fill the new Wembley Stadium 6 times over. Much of the UK's electronic waste ends up in landfill sites, where toxins put communities at risk.
To remind you to recycle, all new electrical products are marked with a crossed out wheeled bin symbol.
Not all council sites are suitable to collect all types of waste electrical goods. To find out your nearest participating site and for advice on all aspects of recycling at home, please visit www.recycle-more.co.uk.
Please remember to have your postcode to hand.
FOR FRENCH CUSTOMERS
Applicable regulations are provided in the French Environmental Code, articles R. 543-172 et seq.
So that you can get your old electrical products recycled, a number of accredited eco-organisms are responsible for the collection and treatment of wastes from electrical and electronic equipments (WEEE). They have contributed to the development of recycling collection points (known as ”Point de collecte”) throughout France.
France produces over 20 kilos of WEEE per inhabitants per year.
To remind you to recycle, all new electrical products are marked with a crossed out wheeled bin symbol.
Not all sites are suitable to collect all types of WEEE. To find out your nearest participating site and for advice on all aspects of recycling, please visit one of the following websites : eco-systeme, European Recycling Platforme or ecologic.
Please remember to have your postcode to hand.
FOR GERMAN CUSTOMERS
Applicable regulations are provided in the German Electrical and Electronic Equipment Act ("ElektroG").
You are obliged to place your waste electrical and electronic equipment (WEEE) in a local authority collection separate from other domestic waste. These products are marked with a crossed out wheeled bin symbol:
The improper disposal of WEEE can harm the environment and human health. Electrical and electronic products consist of many different substances; these include substances that are harmful to environment and health such as cadmium, lead or quicksilver.Public waste management authorities have set up collection points in their districts to which final holders and distributors may return WEEE from private households in the vicinity (bring-back system). Public waste management authorities might also have set up a collection system to collect WEEE directly from private households (collection system). For detailed information regarding the possibilities of recycling or disposal in an appropriate way, see your local waste calendar or contact your city and/or municipal administration.
Instructions regarding the disposal of batteries (German Battery Act – "BattG")
Batteries must not be disposed together with your household waste. In order to guarantee a proper disposal, you are required to return old batteries. You can return old batteries to a municipal collection centre or a local retailer. Please note that the return of batteries to a local retailer is restricted to a reasonable amount of batteries and is restricted to the type of batteries offered in its range of products.
Batteries that must not be disposed together with your household waste are labelled with the symbol of a crossed out wheeled bin symbol:
For batteries that contain more than 0.0005 quicksilver by mass, more than 0.002 cadmium by mass or more than 0.004 lead, the chemical symbol(s) of the respective pollutant(s) are labelled under the symbol of the crossed out wheeled bin – "Cd" stands for cadmium, "Pb" for lead, and "Hg" for quicksilver.Further detailed information on the BattG is available on the website of the Federal Ministry for the Environment, Nature Conservation and Nuclear Safety (http://www.bmu.de).
Click here for more information.
Topshop is committed to reducing the impacts of its packaging on the environment. Our aim is to reduce our production of packaging waste, maximise recycling and reduce disposal to landfill as far as reasonably possible.
We take our environmental responsibilities very seriously and aim to continually reduce the impacts of our waste on the environment. We are a registered business under the UK’s Packaging Regulations and contribute toward the recycling of packaging waste arising in the UK.
Where possible, we will encourage our customers to recycle their own waste. For further information on how you can help to recycle more and where you can recycle your waste, please visit www.recyclenow.com.
UP TO 30% OFF SEPTEMBER HEROES
Online exclusive offer redeemable in store
Offer valid for selected styles only
START DATE: 10.09.20
SALE UP TO 70% OFF
Offer valid for selected styles only
15% OFF NEWSLETTER SIGN UP
New subscribers only
15% off full priced items, excluding sale
Cannot be used in conjunction with any other promotional code
Unique one time use code for recipient of the email address provided
END DATE: Valid for 30 days from receipt of Welcome email
20% OFF (email only)
Subscribers only
20% off full priced items, excluding sale
Cannot be used in conjunction with any other promotional code
Unique one time use code for recipient of the email address provided
END DATE: Valid for 30 days from receipt of email
10% OFF (email only)
Subscribers only
10% off full priced items, excluding sale
Cannot be used in conjunction with any other promotional code
Unique one time use code for recipient of the email address provided
END DATE: Valid for 30 days from receipt of email
15€ OFF WHEN YOU SPEND 80€ (email only)
Subscribers only
15€ off when you spend 80€ on full priced items, excluding sale
Cannot be used in conjunction with any other promotional code
Unique one time use code for recipient of the email address provided
END DATE: Valid for 30 days from receipt of email
20€ OFF WHEN YOU SPEND 100€ (email only)
Subscribers only
20€ off when you spend 100€ on full priced items, excluding sale
Cannot be used in conjunction with any other promotional code
Unique one time use code for recipient of the email address provided
END DATE: Valid for 30 days from receipt of email
10% STUDENT DISCOUNT
Valid on full price and sale lines
Excludes concessions
Not stackable with other coded promotions
TERMS AND CONDITIONS FOR ALL COMPETITIONS
1. For the purposes of these terms and conditions, prize draws and competitions shall together be referred to as “Promotion(s)”. By entering the Promotion you agree to these terms and conditions.
2. The Promotion is open to residents of the UK aged 16 or over (unless otherwise stated in the Promotion Rules) except for employees of the Arcadia Group, their families, agencies or anyone else associated with the Promotion. If you are under the age of 18, you must obtain consent from your parent/guardian to enter the Promotion. By entering into the Promotion you confirm that you have this consent.
3. Please see the Promotion Rules for details on how to enter, the opening date and the closing date. If a promotion Entries must not be sent in through agents or third parties. Late, incomplete, illegible or defaced entries will not be accepted. If the method of entry requires any action on any social media channel, you must be registered on the social media channel in order to enter the Promotion. If the Promotion is running in-store, the Promotion will only be open during store opening hours.
4. The number of winners and the basis upon which they shall be chosen is set out in the Promotion Rules. The winner(s) will be notified by phone, email or private message on social media (as applicable depending upon the entry method) within a maximum of 7 days of being chosen. The Promoter’s decision will be final and no correspondence will be entered into.
5. The number of prizes and the details of the prize(s) is set out in the Promotion Rules.
6. If the prize includes travel the following shall apply (unless stated otherwise in the Promotion Rules):
a. All travel shall be economy class. All flights shall depart from a London airport of the Promoter’s choice. Travel to and from the airport will not be included in the prize.
b. All hotels shall be 4* and all rooms shall be twin rooms on a bed & breakfast basis.
c. The winner(s) (and any travel companion(s)) may be required to provide appropriate government issued photo identification (such as a valid passport) at the time of travel, and are solely responsible for determining and obtaining all necessary travel documents and complying with all other travel requirements. No changes will be made to travel itinerary or other travel details once any portion of travel arrangements have been made, except at the Promoter’s sole discretion. The Promoter is not responsible for changes in schedule or for any expenses incurred as a consequence of flight cancellation/delay.
d. The winner must bring a credit card for settlement of incidentals not included in the prize and the winner shall be responsible for all expenses not specified in the Promotion Rules.
e. If the winner is under 18 years of age, the winner must be accompanied by a responsible adult for the duration of the prize. In these circumstances, the accompanying adult will be responsible for all expenses not specified in the Promotion Rules.
7. If the prize includes a gift card then gift card terms and conditions apply.
8. If your entry to the Promotion is a creative work (including but not limited to a photograph, quote, poem, drawing, slogan or design) (“Entry”) then:
a. you will retain the rights of ownership in your Entry. However, in consideration of the Promoter providing the Promotion, you will grant the Promoter a worldwide, irrevocable, royalty-free licence to use your Entry in any of the Promoter’s publications, websites, promotional activities and any other materials, for 50 years from the closing date of the Promotion. To the maximum extent permitted by law,
you hereby agree to waive all, and agree not to assert any, of your moral rights (or similar rights) wherever in the world arising which relate to your Entry. All material submitted becomes the sole property of the Promoter and will not be returned.
b. All Entries must be your own work and must not have been published elsewhere or have won a prize in any other similar promotion. It is your responsibility to ensure that any Entry does not infringe the intellectual property rights or other rights of any third party or any laws. You warrant that the Entry is your own work and that you own the intellectual property rights in it.
9. You must not post violent, nude, partially nude, discriminatory, unlawful, infringing, hateful, pornographic, sexually suggestive or other inappropriate (at Promoter’s sole discretion) pictures on any social media platform or website. Promoter may, but has no obligation to, remove pictures that Promoter determines in its sole discretion violates these Terms and Conditions.
10. Unless otherwise stated in the Promotion Rules, the prize must be claimed within 7 days of the winner being notified. If the winner fails to claim their prize within this time period then the Promoter reserves the right to award the prize to an alternative winner.
11. The prize is non-transferable, non-refundable and non-negotiable. There is no cash alternative. The Promoter reserves the right to substitute the prize (or any part thereof) for one of its choosing which has a value the same or greater than the original prize in the event of circumstances outside of its control.
12. By entering this Promotion, and consenting at the point of entry, you agree that your details, including but not limited to your email address, may be used to keep you informed about the Promoter’s promotions, products and news and will be used in accordance with the Promoter’s privacy policy. The Promoter complies with the standard procedures laid down in the Data Protection Act 1998 (and any amendment or re-enactment thereof) to ensure that the personal information you give us is kept secure and processed fairly and lawfully. The Promoter will not share your information with third parties for their marketing purposes unless you have given permission for the Promoter to do so. For further details please see the Promoter’s privacy policy available on its website.
13. By entering the Promotion the winner(s) agrees to participate in such promotional activity as the Promoter may require.
14. In no circumstances is a Promotion in any way sponsored, endorsed, administered by or associated with Twitter, Facebook, Instagram, Pinterest or any other social media channel.
15. The first name, surname and county of the winner(s) will be available for 28 days after the closing date and can be requested by sending a stamped addressed envelope to the Promoter at the address below and using the name of the Promotion as set out in the Promotion Rules as a reference.
16. The Promoter reserves the right to (i) cancel this Promotion, (ii) cancel or refuse any individual’s entry, and (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to entrants and potential entrants). These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction in the event of a dispute.
17. Promoter: Top Shop/Top Man Limited trading as Topman. Company no. 2317752. Registered office address: Colegrave House, 70 Berners Street, London, W1T 3NL.
1. All students with a valid student ID are entitled to receive a 10% discount at www.topshop.com
2. To redeem the Discount online, you must login through the Student partner verification platforms.
3. The Discount is only valid online for valid Student partners.
4. Discount cannot be exchanged for cash and is non-transferable. Discount cannot be used in conjunction
with any other offer or promotion. Discount cannot be used to purchase gift cards or for paying store card accounts.
5. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights.
6. Topshop reserves the right to refuse any student ID that it deems to be invalid or fraudulent.
7. Topshop reserves the right to (i) cancel this offer at any time; (ii) refuse to allow any individual to participate in this offer; and (iii) amend these terms and conditions.
8. These terms and conditions shall be governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction in the event of a dispute.
9. Promoter: Top Shop/Top Man Limited trading as Topshop. Company No. 02317752. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.
My bag
Your shopping bag is empty.
Content is loading, please wait.