TOPSHOP.COM REMAINS OPEN AROUND THE CLOCK 

The health and safety of our customers, employees and communities has always been and will continue to be our first priority, here's everything you need to know about changes to the way we operate.

CHANGES TO STORE

As we continue to follow the government guidance around lockdown restrictions, please visit our store finder page to find out more about the current opening times and store closures at your local store. 

We want to assure you that we are working hard to keep you and our employees safe, while making your shopping experience with us continue to run as smoothly as possible. 

We have made a number of changes to the way we operate with revised opening times and will be following the government’s guidance on measures to protect the safety of our staff and customers.  

If you decide to visit one of our stores, here are a few things to keep in mind: 

• Please keep a minimum distance of 1.5m from each person and don’t touch any employees
• Please wear nose and mouth protection at all times  
• For hygienic reasons, we ask you to pay for all purchases electronically 
• Please note the maximum number of people allowed in store at any one time  
• Hand sanitiser gel will be provided to staff and customers 
• To minimise contact, we request that customers place unwanted items in the fitting rooms on the rail provided

CHANGES TO DELIVERY

We are now offering FREE Standard Delivery  on orders €50 and over 

Our couriers are currently offering contact-free delivery as standard, which means no hand-to-hand contact. Your parcel will be left safely at your door, but if you have a safe place you’d prefer your order to be kept, please let us know by adding a note to the delivery instructions at checkout. 

Some orders may take a little longer to arrive than usual, due to the extra social distancing measures we’ve put in place to keep our warehouse employees and couriers safe.

CHANGES TO RETURNS

You can return items within 28 days of receipt of your order. 

With the exception of the Republic of Ireland, online orders currently cannot be returned in stores. 

To reduce waste, you might have noticed you no longer receive a returns label. 

CUSTOMER QUERIES

To ensure the safety and welfare of our staff, we have temporarily closed our Customer Care call centres. In the meantime, our Customer Care team are still available and happy to help with any queries via email. For a quick answer to the most common questions, please see our FAQs.

As the situation changes our plans might too. If they do, we'll let you know right here. 

Stay safe,  

The TOPSHOP team