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How to shop

Follow these simple steps to start shopping at eu.topshop.com!

CREATE YOUR ACCOUNT
You will need to create an account in order to shop with us. This will only take a minute and once set up you'll be able to:

  • Check out faster
  • Save frequent addresses
  • Track Your Order
  • Request a Return


Just click on Log In to fill in your details.


START SHOPPING!
1. If you know what you're looking for, start shopping by selecting the product category links: e.g. CLOTHING, SHOES, ACCESSORIES. You can also shop our latest product through the NEW IN category link, or our seasonal COLLECTIONS and weekly FEATURES through the links at the top of the site. If you have a specific product in mind or are unsure where to start, you can simply enter a key word or item number in the search box on the homepage.

2. Once you have found an item you want to buy, select your size, the quantity you want and click on the 'ADD TO BAG' button.

3. You can then either click on the 'CONTINUE SHOPPING' button, or review the items in your shopping bag by clicking on 'GO TO CHECKOUT'.

4. If you're happy with the items in your shopping bag, click 'CONTINUE TO CHECKOUT' to complete your order. You will be able to use the 'REMOVE THIS ITEM' button to remove products from your basket if you change your mind.

Simply log in to your account and follow the Forgotten Password instructions, or click here to change it.

For security reasons, we cannot send you your password via email. Sorry!

Click here to see our Size Guide & Washcare

Our Tall, Petite and Maternity collections are cut to fit specialised proportions.

Your Delivery

DELIVERY GUIDE AND COSTS
We offer two delivery: (1) Standard Delivery and (2) Tracked and Faster Delivery.  Charges apply to both options.  For further information, including the costs and estimated delivery times, please see Do you provide international delivery? in the Delivery section of our FAQs.
If you have any questions concerning delivery of your order, please contact our Customer Services Team.

CHOOSE YOUR COUNTRY:

  •  
  • Andorra

    Standard Delivery
    Up to 6 Working Days
    Order by 13h (CET) 
    6.00 €

    Tracked and Faster
    Up to 2 Working Days
    25.00 €
  • Austria

    Standard Delivery
    Up to 6 Working Days
    Order by 13h (CET) 
    6.00 €

    Tracked and Faster
    Up to 3 Working Days
    15.00 €
  • Belgium

    Standard Delivery
    Up to 5 Working Days
    Order by 13h (CET) 
    6.00 €

    Tracked and Faster
    Up to 2 Working Days
    15.00 €
  • Estonia

    Standard Delivery
    Up to 8 Working Days
    6.00 €

    Tracked and Faster
    Up to 5 Working Days
    20.00 €
  • Finland

    Standard Delivery
    Up to 8 Working Days
    Order by 13h (CET) 
    8.00 €

    Tracked and Faster
    Up to 5 Working Days
    25.00 €
  • France

    Standard Delivery
    Up to 5 Working Days
    Order by 13h (CET) 
    6.00 €

    Tracked and Faster
    Up to 3 Working Days
    12.00 €
  • Germany

    Standard Delivery
    Up to 5 Working Days
    Order by 13h (CET) 
    6.00 €

  • Tracked and Faster
    Up to 3 Working Days
    10.00 €
  • Greece

    Standard Delivery
    Up to 9 Working Days
    Order by 13h (CET) 
    8.00 €

    Tracked and Faster
    Up to 6 Working Days
    30.00 €
  • HoSee

    Standard Delivery
    Up to 8 Working Days
    Order by 13h (CET)
    6.00 €

    Tracked and Faster
    Up to 5 Working Days
    20.00 €
  • Italy

    Standard Delivery
    Up to 7 Working Days
    Order by 13h (CET) 
    6.00 €

    Tracked and Faster
    Up to 4 Working Days
    20.00 €
  • Liechtenstein

    Standard Delivery
    Up to 6 Working Days
    Order by 13h (CET) 
    6.00 €

    Tracked and Faster
    Up to 3 Working Days
    20.00 €
  • Luxembourg

    Standard Delivery
    Up to 5 Working Days
    Order by 13h (CET) 
    6.00 €

    Tracked and Faster
    Up to 2 Working Days
    15.00 €
  • Monaco

    Standard Delivery
    Up to 6 Working Days
    Order by 13h (CET) 
    6.00 €

    Tracked and Faster
    Up to 2 Working Days
    15.00 €
  • Montenegro

    Standard Delivery
    Up to 8 Working Days
    Order by 13h (CET) 
    8.00 €

    Tracked and Faster
    Up to 6 Working Days
    30.00 €
  • Netherlands

    Standard Delivery
    Up to 5 Working Days
    Order by 13h (CET)
    6.00 €

    Tracked and Faster
    Up to 2 Working Days
    15.00 €
  • Portugal

    Standard Delivery
    Up to 8 Working Days
    Order by 13h (CET)
    8.00 €

    Tracked and Faster
    Up to 5 Working Days
    20.00 €
  • San Marino

    Standard Delivery
    Up to 6 Working Days
    6.00 €

    Tracked and Faster
    Up to 3 Working Days
    40.00 €
  • Slovakia

    Standard Delivery
    Up to 4 Working Days
    Order by 13h (CET) 
    8.00 €

    Tracked and Faster
    Up to 4 Working Days
    15.00 €
  • Spain

    Standard Delivery
    Up to 7 Working Days
    Order by 13h (CET) 
    6.00 €

    Tracked and Faster
    Up to 4 Working Days
    20.00 €
  • Switzerland

    Standard Delivery
    Up to 6 Working Days
    Order by 13h (CET) 
    6.00 €

    Tracked and Faster
    Up to 3 Working Days
    20.00 €

STANDARD DELIVERY
We aim to deliver your order within the number of days shown for your country in the table above. However, sometimes during busy sale periods, deliveries may take longer. Please note that Saturday and Sunday are not classed as working days. If you have not received your delivery within the number of days shown for your country in the table above please contact our  Customer Services department.

Please note that all orders are shipped from the UK.

Please note, no changes can be made to the delivery address you have provided once your order has been placed.

Your order may be delivered by either your local postal service or by a courier. Depending on your area, most orders will be delivered by local postal service so the parcel will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

Larger orders will be delivered by courier. The courier may leave your order with a neighbour. If you are not home when the delivery is made, a notice card may be left by the courier service to advise on how and where your delivery can be collected. A signature may be required for larger deliveries. If you would like to specify a safe place or a particular neighbour for your parcel to be left with, you can add these instructions in the space provided on the checkout page.

TRACKED AND FASTER DELIVERY
We aim to deliver your order within the number of days shown for your country in the table above. However, sometimes during busy sale periods, deliveries may take longer. Please note that Saturday and Sunday are not classed as working days. If you have not received your delivery within the number of days shown for your country in the table above please contact our
Customer Services department.

Tracked and Faster orders will be delivered by courier. The courier may leave your order with a neighbour. If you are not home when the delivery is made, a notice card may be left by the courier service to advise on how and where your delivery can be collected. A signature may be required for larger deliveries. If you would like to specify a safe place or a particular neighbour for your parcel to be left with, you can add these instructions in the space provided on the checkout page.


OTHER INFORMATION

Please note, no changes can be made to the delivery address after the order has been placed.

UK Bank holidays are not classified as delivery days, please allow an extra working day for deliveries over UK Bank Holidays detailed below:
 

• 3rd April 2015 - Good Friday
• 6th April 2015 - Easter Monday
• 4th May 2015 - Early May Bank Holiday
• 25th May 2015 - Spring Bank Holiday
• 31st August 2015 - Summer Bank Holiday
• 25th December 2014 - Christmas Day
• 28th December 2014 - Boxing Day
(substitute day)

Please allow an extra working day for deliveries over International Bank Holidays.

 

 

Tracking Your Order

In order to track your order with us, you will need to have your tracking number with you. This can be located on your despatch confirmation email. If your tracking number begins with RML, unfortunately, we are unable to track these parcels at present.


Most parcels will reach their destination within 2 weeks, however, some destinations may require additional time allowed for parcels to arrive.

If your tracking number begins with 1550, please click here to track your parcel.

If your tracking number begins with an E, please click here to track your parcel.

As most parcels will reach their destination within 2 weeks, we are unable to query your parcel before this time. If this time has passed and you have still not received your parcel please click here to contact Customer Services.

 

Returns

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment.

For hygiene reasons, we cannot offer refunds pierced jewellery or swimwear if the hygiene seal has been removed, or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose.  Underwear is returnable as long as unworn and with all the barcode tags.

This may not apply if there is a fault with your item.

Please also note that items must be returned with all of the barcode tags intact. Your items should be in their original packaging. Any shoes returned to Topshop.com must not be worn, and must be returned in their original box.

All returns must be made by post.

Topshop stores outside of the UK and Republic of Ireland do not offer refunds or exchanges on any Topshop.com purchases. We are sorry for any inconvenience this may cause you.

If you are a French or German customer and decide to start shopping on one of our new, dedicated sites, your log in details will remain the same. Unfortunately, you will only be able to access your past orders from our UK site so if you need to make a return, please remember this. If you're still having problems, please contact our customer services team.

RETURNING GOODS BOUGHT AS SPECIAL OFFER
If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for €40.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

7 DAY COOLING-OFF PERIOD
In addition to our returns policy, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). Order cancellations must be made in writing to Customer Services quoting your order number. In this case, we will provide a full refund of the cost of the item and original delivery charge, but you must return the cancelled items to us at your cost. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost. If you cancel your order under the Distance Selling regulations, we will refund the purchase price of the item(s) affected and the delivery charges.

RETURNING GOODS WHICH ARE OF UNSATISFACTORY QUALITY OR UNFIT FOR PURPOSE
You can return goods which are of unsatisfactory quality or unfit for purpose to us by post by using the returns label and following the instructions in the "RETURNS BY POST" section. You must pay to send the item back, but if you contact Customer Services quoting how much you paid and provide a proof of posting certificate, we will reimburse your return postage costs. Refunds will be credited to your original method of payment.

Please ensure you return the goods to us as soon as possible, giving the reason for your return. We will examine the goods following receipt and if we find the goods are of unsatisfactory quality or unfit for purpose we will refund you the price you paid for the goods and the original delivery charge (if any).

Please note, currently all returns are processed by our UK warehouse.

All orders can be returned by post.

You will need to create a Returns Authorisation Number by following these 
steps:

1. Log in to your account and select 'Request a return' from the 'My
Orders' section.

2. Click the order number containing the items you want to return and
follow the 'Create return' link next to the order number.

3. Select the items you wish to return and click 'Create Return'.

4. Write your Returns Authorisation Number along with your name and
address on the returns label that was in your parcel.

5. Attach the label to the your parcel and post it to us.


Please allow 28 days from the day the parcel is posted for your refund to
be processed. We will email you to let you know once your parcel has been
received and your refund is complete.

Please remember to ask your Post Office for a proof of posting certificate
and keep it safe for your reference. Without this, we cannot refund any
money if we do not receive your parcel.
If you have lost your returns label you can download another one here.

Click here to read our full Returns Policy.

Your statutory rights are not affected by our returns policy.

Step 1: Pay for your order using PayPal

 

Step 2: If you are not completely happy with your item(s) create a Return Authorisation Number by following these steps

 

Step 3: Once you have posted your parcel, you will need to fill in the PayPal returns form and email it to Paypal with your purchase details and postage receipt.Please check PayPal terms and conditions, Topshop hold no responsibility for PayPal postage refunds.

 

Further information including Terms and Conditions can be found on the PayPal site. www.paypal.com

 

Payment Options

Payment cards accepted

We accept American Express, Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo and PayPal.

If you have paid on your credit or debit card, you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

Please see http://paypal.com for information on PayPal payments.

All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt, where within the EU, and are correct at the time of entering the information on to the system. If for some reason we are unable to ship your goods, the value of the items that are not shipped will be refunded to the original method of payment.

All prices are exclusive of delivery charges. The total cost of the order is the price of the products ordered plus the delivery charge.

 

At the check out you will be given the opportunity to register your Visa or Mastercard. Once your card issuer has confirmed your identity, simply enter a new personal password when prompted, and continue shopping. This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.

Alternatively, you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.

Please note, if you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.

Click here to see our full Payment and Security Policy.

ONLINE SHOPPING MADE SAFE
We are working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.

Verified by Visa and MasterCard SecureCode follow the same principles as Chip and Pin, by helping to protect your card against unauthorised use when you shop via the Internet.

If your bank or card issuer is already a part of this scheme, then you might have already noticed the Verified by Visa or MasterCard SecureCode page appear when you last made a purchase with a participating retailer on the Internet.

If your bank is yet to introduce this security measure then the following information will explain how it works and the added protection benefits of registering.

ONLINE PROTECTION BENEFITS
• Shop online with added security and peace of mind.
• Your personal password is linked to your card only, and not to your computer.
• This security scheme will help to prevent unauthorised purchases.

HOW IT WORKS

When you reach the checkout process at eu.topshop.com (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.

This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.

Alternatively you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.

Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.

Click here to see our full Payment and Security Policy.

 

At the check out you will be given the opportunity to register your Visa or Mastercard. Once your card issuer has confirmed your identity, simply enter a new personal password when prompted, and continue shopping. This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.

Alternatively, you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.

Please note, if you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.

Size Guide & Wash Care

Click here to see our Size Guide & Washcare.

Our Tall, Petite and Maternity collections are cut to fit specialised proportions.

FAQs

If you have any questions you can check our Frequently Asked Questions to see if you can find what you're looking for.

Click here to read our FAQs.

 

STORES

GERMANY

 

KaDeWe
Tauntzienstaße 21-24 10789 Berlin
Tel: +49 30 2121 0
Email: info@kadewe.com


Opening Times:
Mon– Thur: 10am– 8pm, Fri: 10am– 9pm, Sa: 9:30am– 8pm, Sun: Closed

Oberpollinger
Neuhauser Straße 18 80331 München
Tel: +49 89 2902 30
Email: service@oberpollinger.de


Opening Times:
Mon– Sat: 10am– 8pm, Sun: Closed 

Karstadt Düsseldorf
Schadowstr. 93 40212 Düsseldorf
Tel: +49 211 3686 0

 


Opening Times:
Mon– Sat: 10am– 8pm, Sun: Closed

Kardstadt Hamburg 
Mönckebergstr. 16 20095 Hamburg
Tel: +49 40 3094 0

Opening Times:
Mon– Sat: 10am– 8pm, Sun: Closed
   

 

 

 FRANCE

 

 

Galaries Lafayette

40, Bd Haussmann 75009 Paris France

Tel: +33 1 42 82 34 56

 

Opening Times:
Mon– Wed, Fri, Sat: 9:30am– 8pm, Thur: 9:30am– 9pm, Sun: Closed

Toulouse

4-8 Rue Lapeyrouse

31000 Toulouse

 

 

Opening 27th November 2014

BHV Marais

Rue De Rivoli

Paris

 

 

Opening 2nd December 2014

Nice

6 Avenue Jean Médecin

06000 Nice

 

Opening 22nd November 2014

Strasbourg

34 Rue du 22 Novembre,

67000 Strasbourg

 

Opening 20th November 2014

 

 

  NETHERLANDS

 

De Bijenkorf Amsterdam

Dam 1, 1012 JS Amsterdam Netherlands

Tel: +441 42 82 34 56

 

Opening Times:
Mon: 11am– 8pm, Tue, Wed: 10am-8pm, Thur: 10am- 9pm, Fri 10am- 9pm, Sat: 9:30am-9pm, Sun: Closed

   

 

SPAIN

 

Bergara Barcelona

Topshop, Calle Bergara 1, Barcelona 08007 Spain

Tel: 0034 933 015 343

Puerta Del Sol Madrid

Topshop, Plaza Puerta Del Sol, 6, Madrid 28013 Spain

Tel: 0034 915 2418 77

La Canada Marbella

Topshop, CC La Cañada, Ctra de Ojen, Marbella, Malaga, Spain

Tel: 0034 952 8674 76

New international sites

NEW INTERNATIONAL SITES

Customers in the following countries can now shop in Euros on either our English Euro site or French or German language sites.

ANDORRA, AUSTRIA, BELGIUM, ESTONIA, FINLAND, FRANCE, GERMANY, GREECE, ITALY, LUXEMBOURG, LIECHTENSTEIN, MONACO, MONTENEGRO, NETHERLANDS, PORTUGAL, SAN MARINO, SLOVAKIA, SPAIN, SWITZERLAND or VATICAN CITY.

Please make sure you’re shopping on the best site for you by selecting your shipping destination at the top of the site. It is no longer possible to place orders for delivery to these countries on our UK site.

YOUR ACCOUNT
If you already have a Topshop.com account you’ll be able to log in using your existing username and password – it will be as though you’re logging in for the first time, so your account history will start from fresh. You can still access your old order information, but you’ll have to re-log in to the UK site to see them.

MAKING A RETURN
If you’re not totally happy with your pieces, simply log in to your account on the site you placed the order on, and click Request a Return. Remember, if you placed your order on the UK site before our international sites launched, you’ll need to log back in to your account on the UK site to process a return.